What type of information is collected?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and credit card information.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

What do we do with this information?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information, payment details, comments, feedback, product reviews, recommendations, and personal profile.

Why do we collect personal information?

We collect  Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages once they’ve subscribed to email marketing

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose ‘site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment

The website has two main payments. The first is as a EFT payment where you will make a payment and send through the proof of payment, together with your order number. The second method is a variety of payment options via the PayFast payment system.

We under no circumstances keep any data about your bank account detail. When you pay us via EFT (electronic funds transfer) only your bank knows your details – we never see it. We only receive on our statements the amount that you have paid and the reference you’ve used, to tie the payment with the order. If you decide to make use of our PayFast payment gateway option, you will see that you’re moved away from the Root Element website to the PayFast gateway. We never receive your bank information – that is between you and PayFast and your bank. PayFast is the number one payment gateway system in South Africa.

PayFast (Registration number 2007/011558/07) respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way that we collect, store, use, and protect information that can be associated with you or another specific natural or juristic person and can be used to identify you or that person (personal information). PayFast enables South African businesses of all sizes to accept payments online. PayFast enable easy, secure and instant transfer of money from online buyers to sellers. PayFast offers Individual, Business or Cause accounts for any type of South African business or NPO no matter the size. Merchants can accept funds from local and international customers from anywhere in the world in ZAR.

A variety of payment methods to suit all your customers: Instant EFT, Visa and Master Cards.

Please do read the full privacy document on the PayFast website, here – this link will take you to the Payfast website in a new window:
https://www.payfast.co.za/end-user-agreement/

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

Certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies

Cookies are small files which are stored on a user’s computer. They are designed to hold a small amount of data specific to a particular user and website and can be accessed either by the web server or the client computer. This allows the service provider to improve website function, to improve and personalise the marketing experience and to keep accurate records of service usage. We keep track of the following cookies.

  • ID of the Session Browser

  • Details IP Address of the

  • User Date and Time

  • Users’ authentication

  • Shopping Cart Summary and other information pertaining to the shopping experience

  • Navigation and Menu Bar content pertaining to the User

 

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information                                    

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us on info@rootelement.co.za