What happens if an item I ordered is not available?
Whilst every effort is made to effect shipment of your order timeously unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email or by phone.

How can I pay?
All transactions will be processed in South African Rands (ZAR).
We accept MasterCard and Visa credit cards, Instant EFT and Snapscan

What will affect the cost of my order?
Your total order price will include the price of the purchase plus delivery charges.

How long will it take for my order to be delivered?
Delivery takes 3-5 days from receipt of order. Deliveries in outlying areas may take up to 7 days. 

What areas do you deliver to?
We deliver to all areas within the borders of South Africa. Please note: We can only deliver to street addresses, alternatively we can also deliver via PAXI, or POSTNET

Is there a minimum order for delivery?
No. We are happy to deliver anything you order, with no minimum order.

What happens if no-one is home when you deliver?
Depending on your delivery location, our delivery service will make contact with you and offer you an alternative delivery option, alternatively you may select PAXI or POSTNET for collection convenience.

Do you deliver outside of South Africa?
No, not currently.

Can I get same day delivery?
No, same day delivery options are not available.

RETURNS POLICY

What happens if the order is damaged or incorrectly supplied?

Should you need to return an item due to damage or incorrect supply, please send an email within 7 days to info@rootelement.co.za.

Please include the below information in your email:

•           Date of order

•           Initial and surname

•           Contact Details:  Cell number/ email address

•           Photo of the damaged product

•           Photo of the incorrect product supplied

The damaged or incorrectly supplied item needs to be returned within 14 days in its original packaging and without being used.

Once we receive the requested information, we will contact you to arrange for stock replacement, free of charge.


Can I receive my money back for incorrectly supplied or damaged stock?
We will gladly replace any damaged or incorrectly supplied stock, fee of charge.

No cash refunds will be given.

For any additional information please contact us at info@rootelement.co.za\